Top Wrap's Privacy Policy

Top Wrap acknowledges the importance of protecting your personal information.

Our policy aims to explain how we collect, use, and disclose your personal information when you use our website (

What does this policy apply to?

The guidelines of this policy pertain to personal data, encompassing any information that can identify an individual, whether directly or indirectly. Such information includes, for example, name, email address, phone number, date of birth, etc.

Personal information is considered sensitive when it elicits a high level of reasonable privacy expectations, due to its nature or the context in which it is used.

This policy does not cover third-party websites, including those accessible via links on our own site. We disclaim any responsibility regarding these sites. If you visit a third-party website, please review its own privacy policies before providing your personal information.

What personal information do we collect?

During your interactions with our website, we may collect the following types of personal information:

  • Your personal contact details such as your name, address, email address, and phone number.
  • Information you provide to us in the course of our services.
  • Billing-related information, such as your billing address or banking details.
  • Recruitment-related information, such as your resume.

We strive to limit the amount of personal information we collect to what is strictly necessary for the purposes described in the 'How do we use your personal information?' section. Additionally, we do not knowingly collect personal information from minors.

Do we collect information through 'cookies'?

When you browse our website, we collect certain information through cookies and other tracking technologies.

What is a cookie?

Cookies are small text files containing a unique identification number that are automatically placed on a visitor's computer. Session cookies track information during an open session and are only temporarily stored in your computer's memory. Persistent cookies remain on a visitor's computer until they expire or until the visitor deletes them.

How do we use cookies?

We use essential and functional cookies to enable you to navigate our website, use its features, and personalize your browsing experience according to your preferences (for example, your language choice). When you visit our site, you can choose to enable or disable some of these functional cookies. However, please note that if you refuse these cookies, it may affect your browsing experience.

How do we collect your personal information?

We collect your personal information directly from you, with your consent, when you communicate with us, fill out a form on our website, or respond to a job offer. However, we may also collect your personal information from third parties when you have consented to it, or when permitted by law.

How do we obtain your consent?

In general, we collect, use, and disclose your personal information only with your consent. However, in some cases, the law may allow us to collect, use, or disclose your personal information without your consent (for example, when we are legally required to do so under a subpoena or court order).

By contacting us, voluntarily filling out a form containing your personal information, or browsing our website, you consent to the collection, use, and disclosure of your personal information in accordance with this policy. If you provide us with the personal information of a third party, you declare that you have the necessary consent or authorization to allow us to collect, use, and disclose that information in accordance with this policy.

Subject to certain legal or contractual restrictions, you may withdraw your consent at any time by contacting us as per the instructions provided in the 'How to Reach Us?' section.

For what purposes do we use your personal information?

In general, we use your personal information for the following purposes:

  • To provide you with our products and services.
  • To create, maintain, and improve our relationships with you.
  • For personnel recruitment.
  • To fulfill our legal and regulatory obligations.
  • Any other purpose authorized by law or to which you consent.

Who do we share your personal information with?

Your personal information is accessible only to our employees and agents whose duties require it. We may also share your personal information with third parties when required by law, or with service providers such as our cloud hosting providers or accounting service.

In the latter case, we take necessary measures to adequately protect your personal information by adopting specific contractual measures and restricting the sharing of your personal information.

Are your personal information disclosed outside of Quebec?

The personal information we collect is stored on secure servers, which may be located outside of Quebec, including in other regions of Canada. Additionally, as part of providing our services, we may share your personal information with business partners located outside of Quebec. When we transfer your personal information outside of Quebec in this way, we conduct a privacy impact assessment and implement contractual commitments to ensure their protection.

However, our practices regarding your personal information are always governed by this privacy policy. Privacy protection and data security remain at the core of our concerns, and we will continue to implement rigorous measures to ensure the confidentiality and integrity of our users' personal information.

For how long do we retain your personal information?

We retain your personal information only for the duration necessary for the purposes stated in the policy and to comply with our legal, ethical, and regulatory obligations. Once this period has elapsed, your personal information will either be securely destroyed or anonymized.

How do we protect the confidentiality of your personal information?

The personal information we collect is kept confidential in accordance with applicable legislation. If you choose to transmit personal information to us via email, through a form on our website, or by any other means, we will only use the data necessary to respond to your request while ensuring its confidentiality.

We implement reasonable organizational, technical, and physical security measures to protect your personal information against loss, theft, unauthorized access, use, and disclosure. For example, we limit access to our facilities and computer systems, while educating our staff on the security and confidentiality of personal data they have access to.

What are your rights?

Vous disposez des droits suivants :

  • The right to access your personal information
  • The right to rectify your personal information
  • The right to withdraw your consent to the use or disclosure of your personal information to the extent applicable

To exercise any of these rights, please contact us as indicated in the 'How to Reach Us?' section.

How to reach us?

If you would like to learn more about the protection of your personal information, or if you wish to exercise your rights or file a complaint, please contact Kane Chan, our Privacy Officer, at the following email address:

Updated on May 30, 2024